You could be facing issues with the Cortellis log-in due to one of the following reasons:

You now need to use your email address and password to log in to Cortellis. Previously, you were provided with a unique username to log in. We have now simplified the login process by eliminating the need to remember usernames and enabling you to log in with your email address.

Is this your first time logging into Cortellis?

Please use the temporary password in the welcome email from Cortellis to login. If you need help, please contact your local support team by visiting our support page,
https://support.clarivate.com or by calling them using the number listed on https://clarivate.com/contact-us/support/

Have you changed your password recently on Cortellis?

Please use the latest password to access the application. If you cannot remember your password, please access the ‘Forgotten your password?’ link on the login page to reset your password

Are you a user of Drug Research Advisor, Web of Science, ResearcherID, Derwent Innovation, InCites, Key Pathway Advisor or EndNote and logging in to Cortellis for the first time?

Cortellis uses the same entitlement system as some other Clarivate products — Drug Research Advisor, Web of Science, ResearcherID, Derwent Innovation, InCites, Key Pathway Advisor and EndNote. To standardize user access, the same password applies to each of these applications, including Cortellis.

If you are an existing user of any of these related applications, to log in to Cortellis please use your current password on those related applications.

If you do not remember your password on the related applications, you could reset your password from the respective application login page or from the Cortellis login screen by clicking on ‘Forgotten your password?’ link.

Have you changed your password for Drug Research Advisor, Web of Science, ResearcherID, Derwent Innovation, InCites, Key Pathway Advisor or EndNote?

Cortellis uses the same entitlement system as some other Clarivate products — Drug Research Advisor, Web of Science, ResearcherID, Derwent Innovation, InCites, Key Pathway Advisor and EndNote. To standardize user access, the same password applies to each of these applications, including Cortellis.

If you have changed your password on any of these applications, please use the most current password on the related application. Or please access the ‘Forgotten your password?’ link to reset your password.